Warranty Information and Return Policy
Return and Exchange Policy
If you are not 100% satisfied with your Shhmokewear, return it UNUSED to Shhmokewear Industries WITHIN 14 days of purchase and we will provide a refund or exchange. Customer pays all necessary shipping and handling. Please fill out the form at the bottom of this page and include a printout or note along with your return.
Send All Returns to:
2822 Fairmount Street
Los Angeles, CA 90033
All exchanges and replacements will be charged $4.99 for return shipping and handling.
We accept all major credit cards, Check, or Money Order.
Limited 1 year Warranty
Shhmokewear Industries guarantees all jewelry free from defects due to manufacturing or parts failure under normal use for 365 days from date of purchase. If any part at any time malfunctions or has a significant manufacturer’s defect, Shhmokewear Industries will replace the defective product pending review and approval from our third-party warranty and repair center.
Any items not purchased directly from Shhmokewear Industries must be accompanied by a copy of the original sales receipt w/ store name, store location, and date of purchase.
*Our extended warranty covers product replacement for (2) additional years for all covered products including Original Wrist Hookahs, Original Neck Hookahs, Glass Wrist Hookahs, Glass Neck Hookahs, and all Stealth Upgrade products.
*As a reward for your past support, we are offering extended warranty orders on past previous orders until Feb. 19th, 2012. You MAY purchase an extended warranty individually for past ordered products until 2/19/2012. After 2/19/2012, warranty orders will need to accompany new product orders on the same ticket.
When you fill out this form, you will receive an email confirmation.